What do you charge for delivery?

Delivery is FREE, except for areas outside normal delivery regions. For those areas we charge R100 delivery.

iLENS Delivery Map

 

 

 

 

 

 

How long will it take for my contact lenses to arrive?

3-5 days.

We will first verify your prescription which may take 2 days. Delivery could take 3-5 days Monday-Friday from 08:00 to 17:00. ( Outlying areas may take a bit longer-please refer to the delivery map by clicking here).
If suppliers are our of stock, the order will take longer but we will notify you.

How do I track my order?

We will send you your label number after your order has been placed.

We use Fastway couriers for all our orders. You can track the progress of your order on : www.fastway.co.za

How do I return my order?

Email us on info@ilens.co.za, we will reply with a delivery address.

How long do I have to return my order?

30 days from date on invoice.

When can I expect a refund/ exchange?

REFUND:  Once we have received the contact lenses from you, refund will be done within 2 days.

EXCHANGE:  3-5 days.  We will first verify your prescription which may take 2 days. Delivery could take 3-5 days Monday-Friday from 08:00 to 17:00. ( Outlying areas may take a bit longer-please refer to the delivery map by clicking here).

If suppliers are our of stock, the order will take longer but we will notify you.

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